Refund policy

Effective Date: April 11, 2026

At Fashionaxis, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return under the conditions outlined below.

Return Eligibility

You have 30 days from the date of delivery to request a return.

To qualify for a return, the item must:

Be unused and unworn
Be in the same condition as received
Be in its original packaging

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To start a return, please contact us:

Email: support@fashionaxis.store
Phone: +1 323-448-0950

Please include your order number and reason for return. Our support team will provide return instructions.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost returns.

Refunds

Once your returned item is received and inspected:

We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.

Refund Processing Time

Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

Refund Methods

Refunds will be issued via the original payment method used at checkout, including:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
Amazon Pay
PayPal Wallet

Non-Returnable Items

We do not accept returns for:

Used or worn items
Items damaged after delivery
Items returned after the 30-day period

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible at no additional cost.